General FAQs
Our virtual office hours at 9AM - 5PM , but we offer extended gate access daily.
You can rent a unit online or over the phone. Our online process is quick and allows you to move in immediately.
A valid government-issued ID and a form of payment are required to complete your rental.
You may not store hazardous materials, flammable liquids, explosives, perishable food, or illegal items.
Pricing & Payments
Pricing varies based on unit size, type, and availability. Visit the unit listings page for real-time pricing.
No, we do not require a deposit to reserve a unit. However, payment will be required to move-in.
We offer convenient online payments and accept major credit/debit cards and ACH. We provide account credits for customers enrolled in autopay and ACH payments.
Rent is due monthly on the 1st of the month.
Late fees may apply, and access to your unit could be restricted until the account is brought current.
Access & Security
You’ll receive a gate code or key access depending on the facility.
Yes, you’ll need to provide a lock. We do not sell locks onsite or during online checkout.
They should provide their own.
We recommend tenant's calling a locksmith for lock cut services.
Unit Details
Unit size depends on what you’re storing. Our size guide can help you choose the right fit.
Our location offer climate-controlled units to protect sensitive items from extreme temperatures and humidity.
Yes, upgrades and transfers are allowed based on availability.
Moving & Storage
We do not sell moving supplies at our location.
Yes, many customers use units for inventory, equipment, and document storage.
Select locations offer vehicle, RV, or boat storage. Check availability at your facility.
Most customers can complete the rental process and move in the same day.
There are no dumpsters for customer use.
Policies & Account Management
Yes, proof of insurance is required. You can purchase coverage through us or provide proof of your own policy.
You can cancel by notifying the office in advance. Please review your rental agreement for notice requirements.
No—most rentals are month-to-month with no long-term commitment.
Yes, you can pay bills, update information, and manage your account through our online portal.
Promotions & Discounts
Yes! We offer move-in specials or discounts. Check the website or call for current deals.
Some locations offer referral discounts—ask the office for details.